Shipping policy
At Big Crush, we make sure your order arrives quickly and in perfect condition. Here’s how we ensure a smooth shopping experience for you :
Order Confirmation & Tracking
As soon as your order is placed, you’ll receive a confirmation email with your tracking number. We’ll keep you updated every step of the way—from packing to delivery—so you can follow your package with ease.
Fast Shipping
Your order is prepared and shipped within 48 hours maximum (Monday to Friday, excluding bank holidays) or by the date specified at checkout.
Flexible Delivery Options to Suit You
Choose the delivery method that works best for you (standard or express) through our partners. We ship worldwide.
Enjoy Free shipping on all orders over 150€ in France and EU.
Clear & Transparent Delivery Times
Delivery times depend on the carrier you select, but rest assured—we provide an accurate estimate at checkout. Your order is considered delivered once the carrier confirms drop-off (trackable online).
To Avoid Delays:
-
Double-check that your delivery address is complete and correct (access codes, floor number, etc.).
-
If an incorrect address causes a return, re-shipping fees will be your responsibility.
Secure Delivery: Inspect Your Package!
When your order arrives, check it in the presence of the delivery driver. If any item is damaged or missing, note it on the delivery receipt and contact us immediately. We’ll resolve the issue quickly to ensure your complete satisfaction.
Questions? Special Requests?
Our team is here to help! Feel free to reach out—we’re happy to assist.
Contact our customer service Monday to Friday: contact@big-crush.com